Terms and Conditions

BOUTIQUE POLICIES

We strive to give you our very best in order to enhance your massage boutique experience with us. We adhere to certain policies to benefit you, and create a harmonious environment where our therapists can focus on your needs. We know you will have a pleasant experience with us as we strive to exceed your expectations!

ARRIVAL

Arrive 15 minutes prior to your first treatment to allow ample time to check in and prepare for your treatment. Arriving late will, unfortunately, limit the time for your treatment, reducing its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed.

LATE POLICY

If arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible. Service time may be abbreviated to avoid delays for other guests as treatments and are charged at full value. Appointments missed by 15 minutes or more are cancelled and charged to the credit card on file for the reservation in question. Last minute changes to appointments are made at the discretion of management and only possible if a service appointment is available and other guests are not inconvenienced.

CANCELLATION + NO SHOW

We respectfully request at least 12 hours notice if a guest cannot join us for their scheduled reservation. Otherwise, we charge 50% of the reservation made to the credit card on file to compensate our staff for missed wages. We do not provide refunds for cancelled/no show appointments.

PAYMENTS

The NOW Massage Boutique accepts cash, MasterCard, Visa, and American Express as payment. At this time we only accept payment from US and Canadian based accounts.

AGE REQUIREMENTS

Boutique guests must be 18 years of age or older to receive services unless accompanied by an adult.

QUIET ENVIRONMENT

As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones and all mobile devices must be turned off or put on silent when checking in.

PRICES SUBJECT TO CHANGE

We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and menu updated, please note that prices and services are subject to change at any time. We love having you as a guest but we do reserve the right to refuse service at any time, to anyone, for any reason.

BOUTIQUE PURCHASES

We accept returns in the original condition (unused, undamaged and unopened in the original packaging) with receipt seven days within purchase. Jewelry is eligible for exchange only as each piece is made to order. Simply bring your item to any of our four boutiques and one of our Experience Guides will assist you NOW.

Credits can be applied to the purchase of any items including retail products, gift cards and massages.

ONLINE PURCHASE

We accept returns in the original condition which they were received- unused, undamaged and unopened in the original packaging. Jewelry is eligible for exchange only as each piece is made to order. Merchandise must be shipped within seven days of delivery and are valid for refund or exchange.

All returns must first obtain a return authorization number by e-mailing [email protected]. Your return authorization number must be written clearly on the outside of your box.

Return and exchange shipping costs are customers responsibility and the original shipping charge is nonrefundable.

Credits can be applied to the purchase of any items including retail products, gift cards and massages.

SICK OR FEELING UNWELL?

If you are sick or under the weather, please let us know so we can reschedule your massage. Getting a massage while sick is not recommended and in some cases can make you feel worse. We also would like to remind you The NOW is an open space massage boutique, and want to make sure to respect and protect everyones well-being.

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