The NOW Massage

FAQ

At The NOW Massage we strive to give you the best boutique massage experience possible. This FAQ is intended to provide you with answers to frequently asked questions. For more detailed information regarding our policies and procedures please review our Terms of Service.

WHEN SHOULD I ARRIVE FOR MY MASSAGE?

Please aim to arrive 15 minutes prior to your scheduled massage to permit ample time for check-in. As a courtesy to other members and guests, we must start and end each massage service at the scheduled time; accordingly, we will not be able to extend the time of your service if you arrive late. 

HOW DO I BOOK A MASSAGE?

You can schedule an appointment online, at www.thenowmassage.com, through The NOW Massage app, or by contacting the boutique directly by phone. We also welcome walk-ins, but due to  high demand, we recommend scheduling in advance.

HOW DO I CANCEL A SERVICE THAT I’VE SCHEDULED?

A booked massage can be canceled by logging into your account on the website, through The NOW Massage app, or by calling the boutique. Please be aware of our late cancellation policy. We respectfully request at least 12 hours notice if you need to cancel or rebook your massage appointment. We charge 50% of the reservation made to the credit card on file to compensate our staff for missed wages when there is a last minute cancellation.

WHAT IF I FAIL TO SHOW FOR A SCHEDULED MASSAGE OR ARRIVE LATE?

If you miss your appointment or arrive 15 minutes past your scheduled service start time, the service is automatically canceled and the full price of the scheduled service is charged to the credit card on file. To ensure a relaxing experience, and get the full benefits of the massage, we advise guests to arrive on time (or early) for all scheduled appointments.

WHAT TYPE OF MEMBERSHIP OPTIONS ARE AVAILABLE?

The NOW’s Ritual Membership offers guests an opportunity to make massage a part of their monthly or bi-monthly self-care routine with packages that include: savings on a 50 or 80 minute massage, exclusive perks, roll-over credits and more. Please refer to our membership page on our website for more details. 

HOW CAN I CANCEL MY MEMBERSHIP?

Ritual Members can cancel their recurring dues membership at any time by providing their boutique with 30-days written notice stating the desire to cancel. You may cancel in-person at the boutique or by sending an email to the boutique where your membership was purchased. All boutique contact information can be found under the locations page on our website.

Note: For California Only members, in addition to the above, you can also choose to cancel your membership through choosing this option on your membership profile.

HOW LONG DO I HAVE TO USE MASSAGE CREDITS?

Membership credits can accrue indefinitely until a Ritual Membership is canceled. Unused massage credits will continue to accrue (i.e., roll-over month-to-month) as long as your membership remains in place. You will have 3 months from the date of cancellation to use any unused massage credits before they expire. No refunds are issued for unused credits.

CAN I FREEZE MY MEMBERSHIP?

The freeze policy allows you to temporarily suspend your Ritual Membership in accordance with the following terms: You may freeze your membership up to three(3) months per contractual year. Please see our Terms of Service for more details.  

DO YOU ACCEPT GIFT CARDS?

Yes, we accept gift cards for The NOW Massage services and products. Gift card terms and conditions do apply. For more details on our gift card program, please refer to our Terms of Service.

DO YOU PERMIT MINORS TO USE SERVICES?

Yes, unless the state, province or territory prohibit it by law, The NOW Massage makes services available to minors between the ages of 13 and 17. Minor use of services requires the written consent of a parent or legal guardian, and additional restrictions may apply. Please see our Terms of Service for more details.

ARE SERVICES AND PRICING SUBJECT TO CHANGE?

Yes, please note that prices and services are subject to change at any time.

WHAT IF I’M NOT FEELING WELL?

If you are feeling sick or unwell prior to the start of your scheduled massage, we encourage you to stay home. The NOW Massage boutique is an open-space concept and keeping guests and team members safe is everyone’s responsibility. If you begin to feel sick during your treatment, please let your Massage therapist know immediately.

WHAT IS THE NOW’S POLICY RELATED TO CELL PHONE USE AT THE BOUTIQUE?

We aim to create a safe and relaxing environment for our members and guests. The tranquility offered within our space is paramount. Cell phones can be disruptive and are not encouraged. Although we do allow cell phones at the boutique , we require that the phones be turned off or switched to silent mode upon check-in.

CAN I RETURN PURCHASED ITEMS?

Yes, if you’ve purchased items in a boutique, we accept returns in original condition (unused, undamaged and unopened in the original packaging) within seven days from the date of purchase. All items purchased in a boutique  are only eligible for return or exchange in the same location it was purchased. Because jewelry is made-to-order, jewelry is eligible for exchange only. If you’ve purchased items online – through The NOW’s website – we accept returns in original conditions (unused, undamaged and unopened in original packaging) provided you first obtain a return authorization number, which you can request by emailing [email protected] The return authorization number must be written clearly on the outside of the box. Return and exchange shipping costs are the customer’s responsibility and the original shipping charge is nonrefundable.